Shipping policy
Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package maybe withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.
What are the delivery destinations available for your products?
Our shipping services are currently limited to the markets of US and UK only. We apologize for any inconvenience this may cause to our valued customers outside these regions.
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How much does shipping cost?
We offer free shipping on all orders.
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What is the estimated delivery time for the product?
Our standard production and shipping time for merchandise is 1-3 business days from the date of purchase. Please note that transit time may vary depending on your location and chosen shipping method.
Transit time:
United States
We offer delivery within 3-6 business days via DHL / UPS / FedEx with tracking for all US orders.
United Kingdom
We offer express shipping within 6-9 business days via DHL / UPS / FedEx with tracking for all Uk orders.
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Can the order be delivered to multiple addresses?
We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
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Do you offer delivery to po boxes or military apo/fpo addresses?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
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Will i be charged vat taxes?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.
have a question? We love to chat! Email us at support@wisystar.us with any further questions. We will always do our best to respond as quickly as possible.